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Contact Information

For your protection, please do not e-mail any private information ie: Social Security Number, Credit Card Numbers, etc. as regular e-mail is not secure. If you need to give private information to us, please call us at 800-353-4449.


To apply for a mortgage by telephone:

Contact a Mortgage Center LLC Loan Officer at 888-562-6865
Monday through Wednesday 8:30 a.m. to 6:30 p.m. EST Thursday and Friday 8:30 a.m. to 5:00 p.m.

Fax Number: 844-219-5132

When You Call:

Have this important information available when you call:

Personal Information

Name, address, social security number and date of birth of all applicants.

Employment / Income Information

Employer information, length of employment, gross income, or any other sources of income including pension, social security, etc.

Funds to Close and Reserves

Approximate balance in savings, checking, investments and retirement accounts or gift funds.

Debts or Obligations

Approximate balances and payments for mortgages, installment loans, car loans, credit cards, student loans and child support.

For servicing questions on your existing mortgage with Mortgage Center LLC:

Contact a Member Service Representative at 800-454-0356
Monday through Friday 8:30 a.m. to 5:00 p.m. EST
E-Mail Address:
Fax Number: 844-724-2210

For questions regarding the mortgage appraisal process and HVCC appeal process:

Loan Applicants call 1-800-353-4449 x9485 or

Appraisers call 1-800-353-4449 x9485 or

Protecting our Members

Mortgage Center is dedicated to helping our credit union members in a safe and private manner. We strive to meet or exceed the industry guidelines developed to protect consumers.

We value your business and will do our utmost to ensure your relationship with us is satisfying throughout the life of the loan.  It is Mortgage Center's policy to respond to member complaints in a timely manner.  To help get your issue resolved sooner you may complete the Consumer Complaint Form  and email it to Or you may print the form and send it to our  Response Center by fax (844-825-7418) or mail (Mortgage Center, Attn: Response Center, 29621 Northwestern Hwy, Southfield, MI 48034).