History & Philosophy
Who We Are:
Mortgage Center LC is a Credit Union Service Organization (CUSO) that is completely owned by Credit Unions for the benefit of Credit Union members. We were founded in 1990 when several credit unions joined hands to create a full-service mortgage company exclusively for their members. Providing a full array of mortgage products and keeping the mortgage throughout the life of the loan was the main focus of our founding owners. Today, we still offer a wide variety of low-cost mortgage programs, and we never transfer the servicing of our loans.
Why We Are Different From Other Lenders
Today, we serve more than seventy-five credit unions throughout the state of Michigan. Our management committee is comprised of six Credit Union CEOs. We are well-known for our outstanding level of service and convenience, along with our low-rate, low closing cost mortgages. The entire loan process can be accomplished efficiently and conveniently over the phone or online. After the transaction is closed, payments may be made through electronic funds transfer from your credit union account, mailed directly to Mortgage Centers’ Southfield, Michigan office or paid over the telephone for a small fee.
We know you’ll enjoy our service and hope you will share your experience with other credit union members, family and friends.
Philosophy and Mission Statement
Our mission is to provide exceptional service and products to our associated credit unions and their members, while providing an acceptable return on investment to the credit unions that have a financial investment in Mortgage Center.
The philosophy that we embrace to ensure that we accomplish our mission requires us to:
- Exceed the member’s expectations for service.
- Continually strive to enhance our delivery of service.
- Be a low cost provider of products and services.
- Make continuous efforts to minimize our expenses.
- Conduct ourselves professionally at all times.
- Provide a positive work atmosphere which will foster harmonious team effort.
By maintaining focus toward these standards, we will accomplish our mission and therefore remain successful.